bhk22's Privacy Policy

bhk22 (bunny) is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains how bhk22 collects, uses, stores, and protects your personal information.

By using this platform, you agree to the terms described in this policy. This policy may be updated from time to time; the latest version will always be available on this page. If any significant changes are made to the policy, we will notify you by email.

bhk22 collects only the information necessary to provide our services. We collect two types of information: information you provide directly and information collected automatically.

a) Information You Provide Directly

When you register, make a transaction, or contact support, we may collect the following information:

• Full name and date of birth
• Email address
• Mobile number
• Address and nationality
• National ID card or passport details (for identity verification)
• Financial transaction details — bKash, Nagad, Rocket, Upay or bank account information
• Messages and information you provide when contacting us

b) Information Collected Automatically

When you use our platform, the following information is logged automatically:

• IP address and device type
• Browser type and operating system
• Pages visited and session duration
• Gaming history and betting information
• Information collected through cookies and similar tracking technologies

bhk22 uses your information only for the purposes listed below. We never sell your information to third parties without your consent.

1. Account Management and Identity Verification

Verifying your identity is required to create, maintain, and secure your account. We follow a KYC (Know Your Customer) process to prevent fraud and money laundering.

2. Processing Financial Transactions

We need your payment information to securely process your deposits and withdrawals. This is essential for correctly managing our minimum ৳100 deposit and ৳800 withdrawal policy.

3. Providing Customer Support

Our 24/7 live chat and email support team may use your account information to provide you with prompt and effective assistance.

4. Security and Fraud Prevention

To keep our platform secure, we analyse your data to detect and prevent suspicious activity.

5. Service Improvement

By analysing your usage patterns, we continuously improve our gaming experience, payment process, and overall platform.

6. Promotional Communications

If you agree to receive our notifications, we may send you bonus offers and promotional messages. You can cancel this subscription at any time.

bhk22 does not sell your personal information to third parties. However, to operate our services, certain information may be shared in the situations listed below:

Service Providers

We work with trusted third-party service providers for payment processing, technical infrastructure, and customer support. These organisations may use your information only for their designated tasks and are also bound by strict privacy policies.

Legal Obligations

We may be required to provide necessary information in compliance with valid orders from law enforcement agencies or regulatory authorities. In such cases, we will make every effort to notify you where possible.

Business Transfers

In the event of a business merger or acquisition, your information may be transferred to the new entity, but with equivalent protections under this policy maintained.

The bhk22 website uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored on your device.

Essential Cookies

These cookies are necessary for the basic functionality of our website — such as maintaining login sessions, security verification, and remembering your preferences. These cookies cannot be disabled.

Analytical Cookies

These allow us to understand how users navigate our platform and which features are used most. This information helps us improve our services.

Managing Cookies

You can delete or block cookies from your browser settings at any time. Please note that disabling certain cookies may limit some features of the website.

bhk22 uses industry-standard technologies and processes to protect your personal information. Our security framework includes:

SSL Encryption

All data transmission on our platform is secured by SSL/TLS encryption. This means all information exchanged between your browser and our servers remains encrypted.

Secure Data Storage

Your sensitive information — such as passwords and financial details — is stored in encrypted form. Our database systems undergo regular security audits.

Access Control

Only authorised personnel can access your information, and only when required for their designated tasks. All access is logged and reviewed regularly.

Two-Factor Authentication

We offer two-factor authentication to further secure your account. Enabling this feature significantly increases the security of your account.

bhk22 stores your information only for as long as it is needed for its intended purpose or required to meet legal obligations.

Active Accounts

While your account is active, we store all necessary information about you. This enables us to provide you with uninterrupted service.

After Account Closure

Even after an account is closed, we retain financial and transaction-related information for a specified period. This is required to meet legal and regulatory obligations.

Inactive Accounts

Information belonging to accounts that have been inactive for a long period may be securely deleted, taking legal requirements into consideration.

bhk22 believes you should have full control over your own information. Your key rights are described below:

Right to Access Your Data

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your stored information.

Right to Correct Your Data

If any of your information appears to be incorrect or incomplete, you can request a correction. Our support team will make the change as soon as possible.

Right to Delete Your Data

In certain circumstances, you can request that your information be deleted. Please note that due to legal and financial obligations, we are required to retain certain information for a specified period.

Right to Object to Processing

You may object to the use of your information for marketing communications or certain specific purposes. We will respect your objection and take appropriate action.

How to Submit a Request

To exercise any of your data rights or to make a request, please contact our support team. We will generally respond to your request within a reasonable time.

bhk22 strictly provides services only to individuals aged 21 or older. We do not knowingly collect any information from minors.

We use age verification methods, and if a registered user is found to be under the age of 21, their account will be immediately closed and the relevant information will be deleted.

If you believe a minor is using our platform, please contact us. We will investigate the matter on a priority basis.

bhk22 may update this privacy policy from time to time. Reasons for changes may include: new legal requirements, changes to services, or improvements to our data protection practices.

For significant changes, we will send a notification to your registered email and/or display a prominent notice on the platform. Continued use of the platform after a new policy takes effect will be considered your agreement to the updated policy.

We recommend that you visit this page regularly and read the latest policy. Older versions may be made available upon request.